Case Study Rheinbahn
Making short work of procuring and handling construction works and services
Wiesbaden, Germany, October 2011
The fifth largest transport company in Germany, Rheinbahn AG in Düsseldorf, put
its procurement process on a new footing. Since the mobility group employs AVA and SRM
solutions from Futura Solutions, procurement processes have greatly accelerated. Since 2009, the procurement process in civil engineering below the VOB
threshold is taking
place electronically – starting with the creation of a contract specification, then
sending out a request to the suppliers and creating the price comparison list and
finally the awarding of contract and the release of a purchase order in SAP.
For a long time, paper was one of the most important means of Rheinbahn
purchasing. When a renewal of infrastructure was due, the responsible structural
engineers in the departments of Rheinbahn came into play first. They created large contract specifications, the number of line items sometimes reaching
several hundreds. For that purpose the engineers used classic AVA software (for
tendering, contracting and accounting in construction). In the end, the
purchasing department had to print the specification or save it to a disc and
send it by mail since this software was neither integrated into the SAP system of
Rheinbahn nor were the suppliers connected electronically through a platform.
"Ever since we are using the AVA and SRM solutions of Futura Solutions,
the entire procurement process is clearly faster and better structured. For our
company, this represents a great advantage." Klaus Rabe, Project Manager, Rheinbahn AG, Düsseldorf
Suppliers used to return their written offers to Rheinbahn the same way. This presented
the purchasing department with another problem: The price comparison list was
created manually. "This was a very tedious and time-consuming
process," said Klaus Rabe. The project manager illustrates the complexity by
a few figures. Every year around a 100 calls go to a differently sized circle of
suppliers. Depending on the construction project, there may be three suppliers
or up to 25. This summed up to a lot of paper and silver discs. Meanwhile, you
might say, Rheinbahn AG makes short work.
Of course, departments create the
required specifications as usual, but electronically with Futura AVA - in GAEB
standard with an ordering number structure. GAEB stands for the German Joint
Committee of electronics in the building industry.
That was new to Rheinbahn. This conversion did cause some trouble, as Klaus
Rabe concedes. The reason: First, the existing data had to be checked for
consistency. "But we had to do this so that all technicians, buyers and suppliers,
speak a common language", Klaus Rabe justifies this step. The specification
also goes to the purchasing department electronically, with the same solution that starts
the inquiry process on the supplier side. And now - as soon as the offers
arrive from the connected Futura supplier portal - the purchasing department creates
a price comparison list virtually without effort – with a single click.
The change to Futura AVA was very easy for Rheinbahn since the old AVA
solution had to be replaced: The manufacturer no longer updated and supported it.
Moreover, the procurement specialist Futura Solutions could wait on with a
feature that meant knock out for their competitors: "We wanted an AVA that
corresponds with our SAP system and only Futura Solutions could provide that."
More specific: the procurement and handling of construction and maintenance
activities was supposed to be embedded into the SAP system of Rheinbahn. This
is the specialty of the software developers from Wiesbaden. Once the buyers from Rheinbahn unlock
a tender electronically, a requisition is triggered automatically in SAP.
After the awarding all the positions of the specifications "are transferred as order line
items into the SAP module (MM) Material Management". But that
is not all. Suppliers now receive the order by the way of the Futura supplier
portal - with the electronic specification out of the SAP system. The Benefit: They
can record their services online.
"Basically", says Klaus Rabe, "the suppliers can enter their
compilations of masses directly in our system where they can be checked right
away." That saves a lot of time to accelerate the accounting process - at
much higher transparency. Klaus Rabe is not only fond "that the entire
process has high quality and significant advantages in the processing." It
is also audit proof.
Great response from suppliers
Since then, Rheinbahn has passed a considerable number of bidding rounds in
terms of construction works – in the end there were no limitations to the group
of bidders in relation to the new electronic tendering process. Rheinbahn had
sent their suppliers a practical guide on how to log on to the supplier portal
in order to support them. In addition it is possible, of course, to contact the
free support hotline provided by Futura Solutions to help out with upcoming
In the end, it did not stop at the procurement of construction works. Today Rheinbahn
also carry out services and framework agreements with the Futura SRM solution. Unplanned
maintenance has long been a thorn in the flesh of project managers. The reason:
The utter lack of transparency in getting the service from the supplier. This
is different now with the Futura SRM solution, says Klaus Rabe: "Now we
get clear activity records with prized items from the framework agreement and
verifiable quantities to go with the limit orders. That way, there will be no
surprises at the time of billing."
Rheinbahn AG in Düsseldorf, Germany, is the fifth largest public transport
company in Germany.
In 2010 the trains and buses of the mobility company carried a total of 214.9
million passengers - nearly half the population of Europe.
The Transport Group employs over 2.000 staff members.